Credit Card and Debit Card Theft

Cases of credit card and debit card fraud are on the increase worldwide. Investigations show that this is mainly due to customer negligence: failing to take simple precautionary steps while conducting transactions.


Tips to avoid credit card and debit card theft

  • Never write down or disclose your PIN to anyone, even if they claim to be from HFC Bank.
  • Avoid using PIN numbers that are linked to your personal information such as your date of birth, address, phone numbers etc.
  • Consider changing your PIN to something that is easy for you to remember. Also, consider changing it from time to time.
  • If your PIN has been compromised, change it immediately.
  • Always keep your card in sight as your account information can be copied and used illegally. This can deprive you of your available credit card limit, cause inconvenience, embarrassment and possible financial loss.
  • Always ask the retailer to confirm the amount being debited from your card.
  • After making a purchase, ensure that your card and receipt are returned to you and always in your control.
  • Always keep your receipts. If you must discard them, either tear them into several pieces or shred them.
  • Be careful when giving out your account numbers. Never give this information over the phone unless you have made the call.
  • Only use cards that you use frequently and check your credit card bills.
  • Inform us when you travel abroad so that if your card has been compromised, we can alert you.
  • Do not leave your cards unattended in a bag or pocket in a public place.
  • Don’t keep your cheque books with your cards.
  • Check your account balances at least once a week to ensure that your account is not being tampered.
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Remember your finances are your responsibility so take that extra step to ensure the safety of your investments.